Privacy Policy for Pawsome Progress
At Pawsome Progress, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the services you use, but may include the following:
- Contact Data: Name, address, email address, and telephone number.
- Service-Related Data: Information about your pet (e.g., name, breed, age, behavioral history) necessary for providing our pet training and behavioral coaching services.
- Payment Data: Details necessary to process payments for our services (though we typically use third-party payment processors who handle this data directly).
- Communication Data: Content of communications you send to us, such as inquiries, feedback, and support requests.
- Technical Data: Information automatically collected when you visit our website, such as IP address, browser type and version, operating system, referring URLs, and website navigation paths.
How We Use Your Information
We use the information we collect or receive for various purposes, including:
- To provide and deliver our pet services, including Puppy Socialization Classes, Basic Obedience Training, Advanced Dog Skills, Behavior Modification Consultations, Private In-Home Sessions, Agility and K9 Sports Preparation, and Board-and-Train Programs.
- To manage your appointments and bookings.
- To communicate with you about our services, promotions, and updates.
- To process payments for services rendered.
- To improve our website and enhance your user experience.
- To respond to your inquiries and provide customer support.
- To comply with legal obligations and enforce our terms and conditions.
Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, website hosting, data analysis, email delivery).
- Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your Privacy Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Pawsome Progress
489 Upper Mount Pleasant Road, Unit 10B
Singapore, Central Region, 297726
Singapore